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Common questions
My Mac doesn’t appear on my iPhone.
Make sure Backup Disk is open on both devices, they are on the same Wi-Fi network, and you allowed Local Network access on iPhone (Settings → Privacy & Security → Local Network). A cable connection also works.
Where are my backups stored?
Inside Backup Disk’s own folder on your iPhone or iPad. You can browse them in the app or in the Files app under On My iPhone → Backup Disk.
Does it copy everything every time?
No. After the first backup, only files that changed are transferred.
How do I restore my purchase?
Open the app’s upgrade screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy. Purchases are verified directly by Apple on your device.
How do I cancel a subscription?
Subscriptions are managed by Apple. On iPhone or iPad go to Settings → [your name] → Subscriptions; on Mac open the App Store, click your name, then Account Settings → Subscriptions. You can also use this link.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase.
Reporting a problem?
Include your device model, OS version and app version (shown in the app’s Settings). A screenshot or screen recording helps a lot.